I help Dealers Increase Profitability by Reducing Turnover and Improving their Customer Experience Strategy
As a dealer, you know that turnover and poor customer experience can have a significant impact on your bottom line. That’s where we come in.
Our team is dedicated to helping dealers like you increase profitability by reducing turnover and improving your customer experience strategy.
A Proven Methodology
With our expertise and experience, we’ll work with you to identify areas for improvement and implement effective solutions that will boost your sales and reputation.
Trust us to help you achieve your goals and take your dealership to the next level.
Former General Manager at Global Auto Mall
(KIA, Chevrolet, Hyundai, Mitsubishi, and Dodge-Jeep)
This was my second time as GM at Global. The dealer called me to come back when he was losing money. I saw it was so bad that I would need a consultant I could trust to help me fast. I hired Don Graff. We put an action plan together to attack expenses and fill jobs for a new BDC manager, sales managers, fixed ops, and other positions to change the culture in a few months. By finding expenses that should be cut, growing our sales, and fixing operations Don and his team helped me bring Global back into the black in 9 months. I recommend Don Graff because he does what he says.
Vice-president Gerald Auto Group
(Honda, Toyota, Nissan, Subaru, Hyundai and Kia)
Don and I have maintained a personal & professional relationship since we first met attending the NADA Dealer Academy in the mid-1980s – before Al Gore invented the internet. He found his true passion for the industry when internet marketing & CRM software collided and began revolutionizing our industry. Since then, he has been a trusted advisor, trainer & consultant for many of the stores I’ve managed over the last 20 years. In today’s current climate, his discipline & insight will ensure our stores don’t lose focus on process and continue to have an industry-leading turn rate to out-earn our competitors for future inventory allocations as increased production returns.
Director of Marketing, Pine Belt Cars
(Mazda, Chevrolet, Subaru, CDJR)
I worked with Don and his team for nearly one year and can tell you without a second thought that I’d be THRILLED to work with Don and the DGAA team again. He used his extensive experience within the digital space to tailor a program to increase profitability and efficiency, lower costs, and improve CSI across the board. One of the most impressive aspects of DGAA is the vast scope that they can cover/consult on. If you are looking for expertise, accountability, and results, look no further than DGAA, as you will certainly not be disappointed.