I help Dealers Increase Profitability by Reducing Turnover and Improving their Customer Experience Strategy

This was my second time as GM at Global. The dealer called me to come back when he was losing money. I saw it was so bad that I would need a consultant I could trust to help me fast. I hired Don Graff. We put an action plan together to attack expenses and fill jobs for a new BDC manager, sales managers, fixed ops, and other positions to change the culture in a few months. By finding expenses that should be cut, growing our sales, and fixing operations Don and his team helped me bring Global back into the black in 9 months. I recommend Don Graff because he does what he says.

Don and I have maintained a personal & professional relationship since we first met attending the NADA Dealer Academy in the mid-1980s – before Al Gore invented the internet.  He found his true passion for the industry when internet marketing & CRM software collided and began revolutionizing our industry.  Since then, he has been a trusted advisor, trainer & consultant for many of the stores I’ve managed over the last 20 years.  In today’s current climate, his discipline & insight will ensure our stores don’t lose focus on process and continue to have an industry-leading turn rate to out-earn our competitors for future inventory allocations as increased production returns.

I worked with Don and his team for nearly one year and can tell you without a second thought that I’d be THRILLED to work with Don and the DGAA team again. He used his extensive experience within the digital space to tailor a program to increase profitability and efficiency, lower costs, and improve CSI across the board. One of the most impressive aspects of DGAA is the vast scope that they can cover/consult on. If you are looking for expertise, accountability, and results, look no further than DGAA, as you will certainly not be disappointed.